http://www.kellysue.com

The design (by the amazing Jean Snow) isn't quite done and I haven't imported archives or anything (eep!) but it's functional, so what the hell.

Details.

We're listening. Apple is aware of reports that some of you are not receiving some email sent to your .Mac email addresses. We have placed a high priority on the investigation of this issue.

If you feel you have not received email and need assistance, please fill out the form at the bottom of the .Mac Mail support page and include the following information:

- The full source headers of a message that was sent but not properly delivered to a .Mac address.

- The text of any "undeliverable mail" messages that were received when attempting to send to a .Mac address.

- The full source headers of a message that was sent by your service and was successfully received by a non-.Mac address. This will indicate the full routing used by your services.

HOW TO OBTAIN MESSAGE SOURCE HEADERS

Mail messages usually have source headers of four or more lines. The full source headers allow mail server administrators to isolate issues affecting the transmission of email. Here's how to obtain the source headers:

If you use .Mac Mail on the web:

.Mac Mail Help: Showing all headers when reading a message
http://docs.info.apple.com/article.html?path=Dotmac/Mail/en/mac60.html

If you use Mac OS X Mail:

Mail 2.0 Help: Showing header detail:
http://docs.info.apple.com/article.html?path=Mail/2.0/en/ml999.html

If you use Microsoft Entourage:

1) Open the message and choose Source from the View menu.

2) When the source opens, copy and paste the text into a new message.

If you use another mail application, you can usually see the headers by choosing an option such as View Source or Show Headers from the menu bar. Refer to the application's documentation if necessary.

QUESTIONS

To help us better understand the issue you are experiencing, please also include answers to the following questions when filling out the .Mac Support form:

1) When did this issue start?

First occurrence:

2) When did the issue last occur?

Last occurrence:

3) Are you unable to receive email from all senders or just specific senders?

Affected senders:

4) What is the website of your service that cannot send to .Mac address?

Website:

5) What domains are your mail messages sent from? If you know the IP addresses for any of your outbound mail servers, please include those. Additionally, if you use a third-party relay service, please include that services domain as well:

Sending domain:

Sending IP addresses:

Third-party relay services:

6) Did you receive any error messages on your computer? If so, please provide the exact text (if possible) of the error messages.

Error messages:

7) Please paste here (or attach as files) and label the source headers and error messages you obtained as explained above in "Collecting Message Headers and Error Messages" and "How to Obtain Message Source Headers."

Headers and error messages:

Thank you for providing this important information. It will help Apple investigate the issue you have reported.

Sincerely,

.Mac Support Team
http://www.apple.com/support/dotmac/
http://www.mac.com/learningcenter/

SPECIAL BENEFIT - PLEASE READ

On September 30th 2006, San Francisco band Rogue Wave will host a benefit concert to raise money for their drummer Pat Spurgeon, who is in desperate need of a kidney transplant.

The benefit concert will feature performances by Rogue Wave, Ben Gibbard (Death Cab for Cutie,) Matthew Caws (Nada Surf,) Ryan Miller (Guster,) John Vanderslice, and other special guests. Daniel Handler (AKA Lemony Snickett) will MC the event.

Pat was born with one kidney and it failed. He had his first transplant in 1993, which served him well until now. After 13 years, it has started to deteriorate. He has been on dialysis since April and is hoping desperately to find a donor. Some of their friends have gotten tested to see if they are a match, but Pat has yet to hear good news. Provided he finds a donor, there will be an enormous amount of costs that both Pat and his donor will incur.

In a logical world, medical insurance would cover his donor's and his expenses after the procedure, but it does not; so he and his family must carry the financial burden. The expenses can be huge. We are trying to raise money for costs like: donor's travel, care, bills, lost work wages, etc., as well as Pat's expenses, care, bills, etc. while he is in recovery.

If you cannot attend the show, we encourage you to donate whatever you can.

More info at Rogue Wave Music dot Com.

Dear Kelly Sue,

Congratulations, your iMix "Running Mix - Easy Run I" has been published in the iTunes Music store here.

If you need to reach me by email, I suggest using the gmail account instead.

Can anyone help?