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- Make a Great First Impression Every Time
- Every Contact is Critical
- New book: More Loyal Customers
- Apologize quickly and sincerely
- Soldiers Show us What Service Means
- Remember to put yourself in their shoes
- Always follow up and follow through
- See your customer as someone who needs your help
- Give customers your complete attention
- Give them your name first
- Offer your customers solutions not dead-ends
- Never let your customer repeat themselves.
- Free Customer Service Tools & Tips
- How to Handle Customer Complaints
- New Ebook Available: More Loyal Customers
- Four Things Airlines Can Do to Improve Customer Service
- What do you think about customer service today?
- Six Steps to Remarkable Service
- Remarkable Service Starts with a Great First Impression
- Intel’s Actions Speak Louder than Donations
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